StreamTracker Alerts

StreamAlert provides timely and important notifications to users using real time data from the StreamTracker tool. StreamAlert is a service offered by Zone 7 to provide users flood outlook and automated stream gauge notifications. This service is offered only through Short Message System SMS messages. Text messages (SMS) alerts are simplified text only messages typically received on a mobile phone. Messages come from the issued agency toll free phone number 1 (877) 315-4593.

Click here for our full SMS Terms & Conditions.

StreamAlert Subscription/SMS codes:

Opt-in SMS codes:

• SUBSCRIBE to – to subscribe to receive alerts, insert “subscribe to”, then the following 3-5 digit subscription SMS code.

  • GCOL – Receive staff issued flood outlook alerts and real-time automated alerts for new critical gauge activity at all the gauges within the City of Livermore (11 total gauge stations).
     
  • GCOD – Receive staff issued flood outlook alerts and real-time automated alerts for new critical gauge activity at all the gauges within the City of Dublin (5 total gauge stations).
     
  • GCOP – Receive staff issued flood outlook alerts and real-time automated alerts for new critical gauge activity at all the gauges within the City of Pleasanton (8 total gauge stations).
     
  • GTOS – Receive staff issued flood outlook alerts and real-time automated alerts for new critical gauge activity at all the gauges within the Town of Sunol (3 total gauge stations).
     
  • ALL - Receive staff-issued flood outlook alerts and real-time automated alerts notifying new critical gauge activity for all (26) gauges.
     
  • ALERTS – Staff-issued flood outlook alerts only. No real-time automated alerts for gauge activity.

Opt-out SMS codes:

• STOP – To stop receiving alerts and block all notifications from this number. You will receive a confirmation message and will no longer receive SMS messages. To receive messages again, send “Unstop” or “Start” to number.
   
• UNSUBSCRIBE to  – Unsubscribes to receive alerts from your configured alert subscription(s) (ie. “Unsubscribe to GCOL”)

Help SMS Code:

• HELP – Receive webpage link with additional program information.

Privacy Policy Disclosure

Zone 7 will collect only the information required to provide this service, such as your phone number and message activity. Zone 7 does not sell personal information. Zone 7 does not share your information except as required by law or to deliver messages through approved service providers.

Click here for our full Privacy Policy.

FAQ Section:

What will trigger an alert notification?

Zone 7 maintains a network of stream gauges in the Service Area; real time data is available for viewing in the StreamTracker tool and is used for StreamAlert.

While staff can manually issue flood outlook SMS alerts, which are carefully crafted to keep residents informed and secure in the face of potential floods, the automated SMS messages are not monitored by staff and are sent based on preprogrammed critical water levels set for each station. Data gaps and errors may exist in the dataset and users should exercise caution. The automated SMS “new activity” alerts may be subject to errors. Data users are cautioned to consider carefully the limitations of the data service before using it for decisions that concern personal or public safety or the conduct of business that involves substantial monetary or operational consequences.

 How often will I receive alerts?

The number of text message alerts is variable, depending on your alert subscription and flood event severity. During a flood event, the expected automated SMS alerts can range:

• Subscription to All gauges = 4-22 text messages
• Subscription to gauges by region (by city/town) = 2-15 text messages

The official Zone 7 staff issued alerts (non-automated SMS) may be variable, depending on staff assessment of current and forecast conditions.

Will I be able to respond to the SMS with questions?

No, SMS phone numbers will not be monitored by staff members if questions are submitted by the public via SMS texts.

Questions relating to StreamTracker and StreamAlert may be submitted via email address, StreamTrackerInfo@zone7water.com.